Refund policy
Last updated: September 18, 2026
Requesting a refund
Submit a refund request from your account or contact support with the relevant order. Requests are reviewed before a refund is issued.
Refund eligibility
You may request the original payment value attributable to unused, unreserved credits. Consumed portions require manual review. Contact support about quality concerns, incorrect charges, or remedies required by law. Manual and failed-job compensation credits have no separate purchase value and are not redeemable for cash.
Amounts and pending refunds
Refunds use the original purchase amount and credit proportion, with cumulative rounding in US cents and a cap at the original payment. Approval holds eligible credits so they cannot fund new jobs; submitting a request does not guarantee approval. Holds remain until the outcome is known. A confirmed refund failure returns credits under their original expiration, without an extension.
Cancellation is separate from a refund
Cancel renewal through the Stripe portal linked from your account to stop the next cycle. Current-period credits remain subject to their original terms until expiration. Cancellation does not itself refund amounts paid. Bank processing times are outside this service’s control.
Requests and consumer rights
Email support@artplayer.org with your account email, order identifier, reason, and requested refund scope. Do not send full card numbers, CVCs, or passwords. Artplayer AI is individually operated in the United States. This policy does not exclude withdrawal, refund, dispute, or other mandatory consumer rights provided by applicable law.
support@artplayer.org · Credits & subscriptions · Terms of service